Troubleshooting

• All of the console buttons are blinking continuously.

  POSSIBLE CAUSE: DC voltage below 24V
  SOLUTION: Disconnect the unit from the power supply. Wait several minutes before reconnecting. If problem persists, contact customer service.

  POSSIBLE CAUSE: DC voltage exceeds 40 volts
  SOLUTION: Disconnect the unit from the power supply. Wait several minutes before reconnecting. If problem persists, contact customer service.

• When setting or testing travel limits, a buzzer sounds and the UP button in the console blinks continuously.

  POSSIBLE CAUSE: Safety sensor (receiver) can’t be detected.
  SOLUTION: Inspect sensor wires for damage and ensure they are installed correctly. Reset travel limits.

  POSSIBLE CAUSE: DC voltage exceeds 40 volts
  SOLUTION: Disconnect the unit from the power supply. Wait several minutes before reconnecting. If problem persists, contact customer service.

• When setting or testing travel limits, a buzzer sounds and the DOWN button in the console blinks continuously.

  POSSIBLE CAUSE: Safety sensor (transmitter) can’t be detected.
  SOLUTION: Disconnect the unit from the power supply. Inspect sensor wires for damage and ensure they are installed correctly. Connect the power supply and reset travel limits.

• When testing travel limits, a buzzer sounds and all console buttons blink seven times.

  POSSIBLE CAUSE: A step for setting the travel limits was not completed within two minutes.
  SOLUTION: Complete each step for setting the travel limits within two minutes.

• When testing travel limits, a buzzer sounds twice and all console buttons blink eleven times.

  POSSIBLE CAUSE: Safety sensors became misaligned or obstructed during testing
  SOLUTION: Remove the obstruction or align the safety sensors as described in the Installation section.

• When programming the outdoor keypad, a buzzer sounds and all console buttons blink seven times.

  POSSIBLE CAUSE: A step for programming the outdoor keypad was not completed within two minutes.
  SOLUTION: Complete each step for programming the outdoor keypad within two minutes.

• When programming a car remote, a buzzer sounds and all console buttons blink seven times.

  POSSIBLE CAUSE: A step for programming the car remote was not completed within two minutes.
  SOLUTION: Complete each step for programming the car remote within two minutes.

• During operation, the opener struggles to raise or lower the door and then stops. A buzzer sounds continuously and the SET button in the console blinks continuously.

  POSSIBLE CAUSE: Motor amperage has exceeded 8 amps.
  SOLUTION: Unplug the unit. Have door spring or door repaired or replaced by a qualified service technician.

  POSSIBLE CAUSE: Door spring (torsion spring and/or extension spring) is damaged.
  SOLUTION: Unplug the unit. Have door spring repaired or replaced by a qualified service technician.

  POSSIBLE CAUSE: Door is too heavy, broken, or stuck.
  SOLUTION: Unplug the unit. Have door repaired or replaced by a qualified service technician.

• When a car remote, smart phone, or keypad is used a buzzer sounds and the UP and DOWN buttons in the console blink continuously.

  POSSIBLE CAUSE: The travel limits have been erased or have not been set correctly.
  SOLUTION: Set the travel limits as described in the Operation section.

• Garage door begins to close then stops and reverses. A buzzer sounds five times and the garage door opener’s LED lights blink five times.

  POSSIBLE CAUSE: The garage door opener hit an object while it was closing.
  SOLUTION: Remove the object and continue operation.

• Garage door opener is in the fully open position and cannot be closed with a car remote, smart phone, or keypad.

  POSSIBLE CAUSE: The safety sensors are not receiving power.
  SOLUTION: Inspect sensor wires for damage and ensure they are installed correctly. Reset travel limits.

• Garage door opener does not activate when indoor keypad is pressed.

  POSSIBLE CAUSE: Battery is low in charge or power supply not connected.
  SOLUTION: Charge the battery or connect to power supply.

  POSSIBLE CAUSE: The wire connecting the keypad to the power head has been damaged
  SOLUTION: Replace damaged or broken wires

  POSSIBLE CAUSE: Circuit breaker is tripped
  SOLUTION: Reset circuit breaker

• Garage door opener activates, but the garage door does not move.

  POSSIBLE CAUSE: The outer trolley is not engaged with the inner trolley
  SOLUTION: Pull the emergency release rope and raise the garage door until the outer trolley engages the inner trolley

  POSSIBLE CAUSE: The door arms are not connected to the garage door
  SOLUTION: Secure the door arms to the garage door using clevis and hitch pin

• Garage door cannot be opened or closed with car remote or outdoor keypad.

  POSSIBLE CAUSE: The garage door opener is in Vacation Mode.
  SOLUTION:Press the LOCK button on the indoor keypad or smart phone app to unlock the garage door opener

• Garage door opener is loud or noisy.

  POSSIBLE CAUSE: Fasteners may not be tightened securely
  SOLUTION: Inspect the entire product for loose parts such as screws, nuts, bolts, caps, etc. Tighten all parts securely

  POSSIBLE CAUSE: The open travel limit has been set incorrectly (Single Panel Doors Only)
  SOLUTION: Adjust the travel limits as described in the Operation section

• AC modules not working.

  POSSIBLE CAUSE: AC power supply is disconnected
  SOLUTION: Connect AC power supply

  POSSIBLE CAUSE: GFCI is tripped
  SOLUTION: Press the reset button on the console

  POSSIBLE CAUSE: One or two modules are installed with a combined rating of more than 10 amps
  SOLUTION: Remove the module or modules and press the 10 amp circuit breaker reset button on the console.

• DC modules not working.

  POSSIBLE CAUSE: AC power supply is disconnected
  SOLUTION: Connect AC power supply

  POSSIBLE CAUSE: The port powering the DC module is not activated.
  SOLUTION: Use the indoor keypad to activate the port.